Call of Duty: Modern Warfare 4 · PS5, Xbox · version Early access (Campaign)Campaign crashes and hard-locks consoles
UnconfirmedUnpatchedUpdated
On PS5 and Xbox the campaign can crash, freeze or hard-lock the console, often during cutscenes and sometimes right when starting the campaign, while other games run fine. Reinstalling, clearing the cache and hard resets have not helped the players reporting it.
Lifecycle
Reported · stage 1 of 5
10days open
Since first report
- Reported (reached) · now
- Confirmed (not yet)next
- Acknowledged (not yet)—
- Partial (not yet)—
- Patched (not yet)—
- Game
- Call of Duty: Modern Warfare 4
- Platform
- PS5, Xbox
- Affected version
- Early access (Campaign)
- Kind
- Bug
- Confirmation
- Unconfirmed
- Patch status
- Unpatched
- First reported
- Last updated
- Latest fix or workaround
- None on the record
How we label issues
Kind
- Exploit: Repeatable and clearly advantageous to the player using it; essentially cheating.
- Bug: Everything else: crashes, launch errors, broken features, visual or audio faults.
Confirmation
- Confirmed: A developer or official account acknowledged it, an official known-issues board lists it, it appears in official patch notes, or 100+ corroborating posts on X were actually counted.
- Unconfirmed: None of the above yet. Press articles are reports and never confirm an issue on their own.
Patch status
- Unpatched: Known and open; no fix has been claimed.
- Reported as unpatched: Players credibly report it persisting, including after a fix claim that never appeared in patch notes.
- Partially patched: Official patch notes list a fix, but credible later reports say it still happens, or the notes only cover part of it.
- Reported as patched: A developer, official account or player says it is fixed, but no official patch notes list it.
- Patched: Official patch notes (a Steam news post or the publisher's patch notes page) list the fix, and nothing credible says it still happens.
Active means still affecting players: Unpatched, Reported as unpatched or Partially patched. Patched and Reported as patched issues are closed.
Estimated impact runs from 0.1 to 9.9 with one decimal. xploitr sets it from the rubric below. Factors: advantage to other players, reach, play blocked or progress lost, frequency, and whether a reliable workaround exists. Patched issues keep their historical impact.
Signed-in community members can report new issues and suggest status changes, such as Fixed or Still unpatched, with their platform, version and a source. Every report and suggestion is reviewed by an editor before anything on the record changes. A new issue is published only when the report has at least three independent sources (distinct accounts, or distinct sites for web pages, after blocked sources are removed), unless the owner approved that issue by hand. Approved input appears as a dated Update from the xploitr community source on the issue's timeline, credited to the member's username (reports can opt out and stay anonymous); nothing is counted or published automatically.
Impact bands
- 0.1–2.9 Low: Cosmetic, audio, text and UI glitches with no effect on play.
- 3.0–4.9 Moderate: Narrow gameplay bugs or small exploits, rare or with a workaround.
- 5.0–6.9 Elevated: Bugs most players in a mode notice: hit registration, desync, balance-breaking damage.
- 7.0–8.4 High: Widely abused competitive or economy exploits; crashes many players hit.
- 8.5–9.9 Severe: Launch blockers, widespread progress or item loss, exploits that break the game for everyone.
Each issue has a dated timeline of updates (report, acknowledgement, announcement, fix, workaround). Update summaries are our own words; quotes and excerpts are the source's words, or our English translation when marked.
Updates · 5
- Report
PS5 crashes playing the campaign within an hour, while other games run all day.
@Kynkoh on X ·
@Kynkoh on X · · View post
- Report
The game keeps crashing when trying to start the campaign.
@LindaaVaderr on X ·
@LindaaVaderr on X · · View post
- Report
Xbox Series X freezes, crashes and hard-locks, mostly during cutscenes; clearing the cache, a hard reset and a full reinstall didn't help.
@Windchime1399 on X ·
@Windchime1399 on X · · View post
- Report
Oct 21: repeated PS5 freezes and crashes in Campaign and DMZ.
@Kdog2721 on X ·
@Kdog2721 on X · · View post
Sources · 55 Community@LindaaVaderr+ 4 similar community reportsHide
“Can someone help me .. my MW4 keeps crashing when I try to start the campaign 😭”
- @KynkohView post
“@CallofDuty why does my ps5 crash playing the mw4 campaign after not even a hour but I can play other games all day no problem”
- @Kdog2721View post
“@CODUpdates Why does campaign and DMZ keep freezing on me then crashing then having to submit a report via ps5 just for it to keep happening again and again”
- @Windchime1399View post
“My game keeps freezing/crashing/hard locking and I’ve already gone through all the steps. Specifically during the cutscenes but it has also happened during gameplay. I’ve cleared the cache, reset the MAC address, hard reset of the Xbox Series X and deleted all the COD files and saves which …”
- @twiitch1333View post
“@ATVIAssist mw4 campaign won't stop crashing on me and I have taken apart my xbox and cleaned and still nothing. Please find something different for support other than X!!!!! This is ridiculous and a waste of 80$”