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Call of Duty: Modern Warfare 4Call of Duty: Modern Warfare 4 · Xbox, Xbox PC · version Early access (DMZ)

Xbox says pre-ordered players no longer own the game

UnconfirmedReported as unpatched

Updated

Some players who pre-ordered (including Vault Edition) and already played the Campaign and DMZ early access are suddenly told they do not own the game, or are asked to pre-order or buy again. One player says it happened in the middle of a DMZ match. Affected players are locked out until their licence is restored.

Lifecycle

Reported · stage 1 of 5

9days open

Since first report

  1. Reported (reached) · now
  2. Confirmed (not yet)next
  3. Acknowledged (not yet)—
  4. Partial (not yet)—
  5. Patched (not yet)—
In current stage 9d
Workaround none yet
Game
Call of Duty: Modern Warfare 4
Platform
Xbox, Xbox PC
Affected version
Early access (DMZ)
Kind
Bug
Confirmation
Unconfirmed
Patch status
Reported as unpatched
First reported
Last updated
Latest fix or workaround
None on the record
How we label issues

Kind

  • Exploit: Repeatable and clearly advantageous to the player using it; essentially cheating.
  • Bug: Everything else: crashes, launch errors, broken features, visual or audio faults.

Confirmation

  • Confirmed: A developer or official account acknowledged it, an official known-issues board lists it, it appears in official patch notes, or 100+ corroborating posts on X were actually counted.
  • Unconfirmed: None of the above yet. Press articles are reports and never confirm an issue on their own.

Patch status

  • Unpatched: Known and open; no fix has been claimed.
  • Reported as unpatched: Players credibly report it persisting, including after a fix claim that never appeared in patch notes.
  • Partially patched: Official patch notes list a fix, but credible later reports say it still happens, or the notes only cover part of it.
  • Reported as patched: A developer, official account or player says it is fixed, but no official patch notes list it.
  • Patched: Official patch notes (a Steam news post or the publisher's patch notes page) list the fix, and nothing credible says it still happens.

Active means still affecting players: Unpatched, Reported as unpatched or Partially patched. Patched and Reported as patched issues are closed.

Estimated impact runs from 0.1 to 9.9 with one decimal. xploitr sets it from the rubric below. Factors: advantage to other players, reach, play blocked or progress lost, frequency, and whether a reliable workaround exists. Patched issues keep their historical impact.

Signed-in community members can report new issues and suggest status changes, such as Fixed or Still unpatched, with their platform, version and a source. Every report and suggestion is reviewed by an editor before anything on the record changes. A new issue is published only when the report has at least three independent sources (distinct accounts, or distinct sites for web pages, after blocked sources are removed), unless the owner approved that issue by hand. Approved input appears as a dated Update from the xploitr community source on the issue's timeline, credited to the member's username (reports can opt out and stay anonymous); nothing is counted or published automatically.

Impact bands

  • 0.1–2.9 Low: Cosmetic, audio, text and UI glitches with no effect on play.
  • 3.0–4.9 Moderate: Narrow gameplay bugs or small exploits, rare or with a workaround.
  • 5.0–6.9 Elevated: Bugs most players in a mode notice: hit registration, desync, balance-breaking damage.
  • 7.0–8.4 High: Widely abused competitive or economy exploits; crashes many players hit.
  • 8.5–9.9 Severe: Launch blockers, widespread progress or item loss, exploits that break the game for everyone.

Each issue has a dated timeline of updates (report, acknowledgement, announcement, fix, workaround). Update summaries are our own words; quotes and excerpts are the source's words, or our English translation when marked.

Estimated impactEstimated impact 8.0 out of 9.9, HighOur estimate from how many players it reaches and what it costs them.

Updates · 7

Show all 7 updates
  1. Report

    Bought the Vault Edition two months ago and played the beta, Campaign and DMZ, but on Oct 21 lost game ownership and cannot play.

    @ApShotz61265 on X ·

    @ApShotz61265 on X · · View post

  2. Report

    Pre-ordered the Vault Edition but the game will not let them play DMZ early access and tells them to buy BlackCell again.

    @DeadBoltXFM on X ·

    @DeadBoltXFM on X · · View post

  3. Report

    Oct 22: a pre-order played Campaign and DMZ, then was locked out.

    @SteezyTwan on X ·

    @SteezyTwan on X · · View post

  4. Report

    Xbox account suddenly said they do not own their Vault pre-order and revoked it in the middle of a DMZ game.

    @Ezekiel_Hoot_YT on X ·

    @Ezekiel_Hoot_YT on X · · View post

  5. Report

    Played Campaign early access and DMZ, now the purchase shows as cancelled and they cannot play.

    @Dreadbreezy999 on X ·

    @Dreadbreezy999 on X · · View post

Sources · 77 Community@FinalChaos21+ 6 similar community reportsShow all →
Final Chaos@FinalChaos21
“@ATVIAssist @XBOXSupport Was ready to jump into early access DMZ after playing the campaign and after installing the update today, when I launch Call of Duty on Xbox PC, it says I need to purchase the game, but I have. I have signed out, reinstalled the Xbox app and Microsoft”
  • @Cherrayy_View post
    “@XBOX @InfinityWard @CallofDuty Xbox app still not working btw , I pre-0rdered & played the campaign early. Now it says that players need to pre-order again to get into campaign or DMZ 👍”
  • @SteezyTwanView post
    “@Activision @ATVIAssist @CallofDuty @InfinityWard PLS PLS FIX THIS PRE ORDER BUG! I preordered the game before the 1st beta. I was playing the campaign last week no problems, I was playing DMZ last night with NO PROBLEMS. After a 9 hour shift I want to come home and play DMZ but”
Show all 7 sources